Returns & Exchanges
At OLD ORDER, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and protective materials are included to maintain eligibility.
Ship the Item
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing